GORUCK offers FREE No-Rush Shipping on all USA orders going to the lower 48 states for all orders $35 and over. The free shipping offer does not apply to AK and HI. The free shipping option is applied after coupon codes have been submitted and your subtotal remains above $35.
*Pre-Orders under $35 will not incur a shipping fee since these orders do not ship immediately.
We work to get all no-rush, UPS GROUND and USPS Priority orders shipped out within 2-5 business days. Expedited orders placed before 2pm EST will ship out same-day.
As soon as your gear is scanned by our shipping partner you’ll receive an email with all the relevant tracking information.
No-Rush Economy Shipping
*Free Shipping for all USA orders to the lower 48 states $35 and over (does not include AK and HI)
7-15 Business Days
*Only shipping option for APO/FPO
*Only shipping option for PO Boxes
3-4 Business Days
FedEx 2 Day
2 Business Days
(If ordered Monday-Friday before 1PM EST)
FedEx Next Day
1 Business Day
(If ordered Monday-Friday before 1PM EST)
Please note that all of our shipping options are rate quoted except for the UPS Ground Flat rate fee of $7.95 that applies to orders below $35. Rate quoted shipping means that the cost will depend on the package weight and shipping destination. Once you enter your shipping address at checkout, you will be able to view shipping options and associated cost. Our expedited Fedex 2 Day and FedEx Next Day does not include Saturday deliveries. ***Please feel free to reach out to us before you place your order at email@example.com or on Live Chat Monday-Friday (9am-5pm EST M-F) if you need to receive your order by a specific date.
We ship internationally with Fedex International Priority and International Economy. We work to get these orders out the door within 2-4 business days. Transit time varies by country but the average is 3-5 business days (Monday-Friday) not including the time it takes to clear customs. The shipping fee is calculated based on the destination country and the weight of the package. There is also a 10% surcharge fee that helps to cover additional fees (i.e. taxes and duties for countries that we can prepay this charge on behalf of the customer).
When possible, please provide your address in English to avoid processing delays. A phone number is required so the carrier can arrange final delivery and to avoid delays. Expedited shipping is not available for international orders at this time.
*Please note that there is additional risk of using third party mail forwarding services and we do not replace or refund lost, damaged or stolen orders being shipped to mail forwarding services.
RUCK PLATE SHIPPING
We promise to ship out Ruck Plate orders within 5 business days. Ruck Plates ship separately from the rest of your gear. So, if you need to upgrade your gear shipping, we recommend processing a separate order for your gear. Please note that as of Dec 4, 2019 we are able to ship Ruck Plates to Hawaii and Alaska via FedEx Express Saver and USPS!
Gear and Apparel (NON RUCK PLATE Returns)
You have a 30 day return period starting the day your order arrives to the day you ship it back to receive a refund minus any initial shipping fees selected at checkout.
All returned products need to be in their original condition preferably with tags attached. Dirty, damaged or used gear, apparel and footwear will not be eligible for a refund.
- All of our products in the Closeout Section is all Final Sale. No Exceptions
- Pre-Order Patches and T-shirts
- Bulk orders
- Bundles (Bundles must also be returned in their entirety to be eligible for a refund)
We are not set up for direct exchanges at this time. If you would like a different item simply return what you don't want and place a new order for the desired gear!
*Please note that if payment includes a gift certificate and a merchant credit card, we will honor the gift certificate first and refund it as a store credit back to your GORUCK Shopper Account. Any remaining amount will be refunded back to the merchant credit card.
*Gear and apparel that has been customized through our SCARS Guarantee is NOT eligible to be returned for a refund or store credit. No exceptions are permitted to this policy.
Footwear Return Policy
All Footwear returns that are unworn and in their original condition can be returned within 30 days of the delivery date for a full refund (minus shipping). So we recommend testing them out inside on carpet or a place where they will not be damaged or show any wear or tear. Light toe creases will occur when trying these on a carpeted surface but we cannot accept any other signs of wear and tear (dirt, scuffs, etc.).
Ruck Plate Returns:
Please contact us at firstname.lastname@example.org if you wish to initiate a ruck plate return.
Even Exchange For Discounted Gear:
Bought something on sale only to find out that you need a different size? No problem! We offer an even price exchange as long as the same item is being purchased (just a different size) in a color that was also discounted. There may be some exceptions to this policy for special promos and bundles are exempt from this policy. Just reach out to us at email@example.com and we’ll take care of you. We can only offer the even price exchange for the same item and same color if the return order is within our 30 return policy.
Please include a copy of your packing slip and return your order to c/o GORUCK 1501 Haines St, Jacksonville, FL 32206 and email us at firstname.lastname@example.org with the tracking information so we know when to expect it. International customers will be responsible for return shipping costs.