In an effort to deliver the best gear and event experiences, we've updated our website to make it easy-breezy for you to navigate and shop. Below are some of the main changes you'll experience. But when in doubt, always feel free to reach out to us at firstname.lastname@example.org or on Live Chat!
What’s up with my account?
We’re excited to roll out an upgraded customer account to include a wishlist and easier overall account management. It only takes a few minutes to set up.
How to set up your NEW Shopper Account:
1. Navigate to the customer account page: https://www.goruck.com/login.php
2. Click the CREATE ACCOUNT button under the New Customer option on the right side of the page
3. Set up and enjoy your new upgraded customer account!
Your new customer account will not include any of your past orders but all historical order info is safe with Monster, so if you have any questions about your previous orders please contact us at email@example.com or on live chat!
My gift card or store credit isn’t working.
No worries - we’ve got you covered! All historical active gift certificates have been imported. Email us at firstname.lastname@example.org with any questions.
A few changes to shipping to make your life a little easier...
Free shipping for domestic orders +$200
You spoke and we listened! We have included event registrations under our +$200 free shipping benefit for all orders in the lower 48 (exclude Hawaii and Alaska). But we still gotta charge for ruck plate shipping...shipping cast iron doesn’t come cheap.
Ruck Plate Shipping
Ruck Plates are heavy and shipping heavy things isn't easy. As always, all Ruck Plates can only be shipped to the lower 48.
Standard ruck plate shipping expense includes a $15 handling fee for each ruck plate purchase since they must ship in individual boxes.
Expert Ruck Plate shipping expense is a little bit more flexible due to their shape, which allows us to fit two Expert Ruck Plates in a box, so the $15 handling fee covers up to 2 Expert Ruck Plates. Below is an example of how the Expert Ruck Plate quantity and handling fee scales:
- 2 Expert Ruck Plates = $15 handling fee
- 3 Expert Ruck Plates = $30 handling fee
- 4 Expert Ruck Plates = $30 handling fee
- 5 Expert Ruck Plates = $45 handling fee
As stated above, this handling fee always applies even with free shipping promotions.