GORUCK Customer Support Hours January 08, 2024 12:50 GORUCK Customer Support is available Monday through Friday from 9-5PM EST. We will respond to your inquiry within 1-2 business days max, but most tickets are answered before then. Related articles What plates will fit in the Ruck Plate Carrier? Return Policy When will my order ship and when will it arrive? Shoe Sizes Can you ruck with a GR1?