Gear and Apparel (NON RUCK PLATE Returns)
You have a 30 day return period starting the day your order arrives to the day you ship it back to receive a refund minus any initial shipping fees selected at checkout.
All returned products need to be in their original condition preferably with tags attached. Dirty, damaged or used gear, apparel and footwear will not be eligible for a refund.
- All Closeout gear, apparel and footwear are Final Sale. No Exceptions.
- Pre-Order Patches and T-shirts
- Bulk Orders
- Face Masks
- Bundles (Bundles must also be returned in their entirety to be eligible for a refund)
We are not set up for direct exchanges at this time. If you would like a different item simply return what you don't want and place a new order for the desired gear.
*Please note that if payment includes a gift certificate and a merchant credit card, we will honor the gift certificate first and refund it as a store credit back to your GORUCK Shopper Account. Any remaining amount will be refunded back to the merchant credit card.
*Gear and apparel that has been customized through our SCARS Guarantee is NOT eligible to be returned for a refund or store credit. No exceptions are permitted to this policy.
Footwear Return Policy
All Footwear returns that are unworn and in their original condition can be returned within 30 days of the delivery date for a full refund (minus shipping). We recommend testing them out inside on carpet or a place where they will not be damaged or show any wear or tear. Light toe creases will occur when trying these on a carpeted surface but we cannot accept any other signs of wear and tear (dirt, scuffs, etc.).
Ruck Plate Returns:
Please contact us at firstname.lastname@example.org if you wish to initiate a ruck plate return.
You have a 30 day return period starting the day your order arrives to the day you ship it back to receive a refund minus any initial shipping fees selected at checkout. Return shipping costs is up to the customer for all international return orders.
Please include a copy of your packing slip or order details (i.e. printed out copy of your order confirmation email) and return your order to Cargo Cove, c/o GORUCK 1501 Haines St, Jacksonville, FL 32206 and email us at email@example.com with the tracking information so we know when to expect it.