Orders returned within 30 days of delivery are provided with a refund for the item. We just ask that the returned items are in brand new condition with the tags still on the items. Not all items have tags so if the tag is not included that is ok, just make sure the items are in brand new condition.
Please include a copy of your packing slip (or include a handwritten note with your order number and name) and return your order to the below address. Then, please email us at team@goruck.com with the tracking information so we know when to expect it. International customers will be responsible for return shipping costs. Once we receive and process your return we will email you to let you know. This typically takes between 2 - 4 weeks.
Cargo Cove Fulfillment
C/O GORUCK Returns
1501 Haines Street
Jacksonville, FL 32206
Phone 904-609-5035