This policy applies to orders placed on goruck.eu or goruck.uk. You are protected by statutory consumer rights, and GORUCK extends your return window beyond the legal minimum.
How long do I have to return my order?
- 14-day right of withdrawal: you have 14 calendar days from delivery to cancel your order for a full refund, with no explanation needed.
- GORUCK 30-day window: we voluntarily extend the return window to 30 days from delivery.
How do I start a return?
You do not need an account. Use our returns portal and enter your order ID and email address, or submit the Withdrawal Form above.
Is return shipping free?
Yes, when you use the prepaid DHL label from the returns portal.
When will I receive my refund?
We refund your original payment, including standard shipping costs, within 14 days of receiving your withdrawal notice. We may hold the refund until the gear arrives at our warehouse or you provide proof of return shipping.
Is there a deadline to send my return?
Yes. Ship the gear back within 14 days of submitting your withdrawal request.
To contact our support team, use chat or our contact form.