If you receive an order that is missing an item, contains incorrect gear, or arrives damaged, please contact us at team@goruck.com and our team will be happy to help resolve the issue.
When reaching out, please include:
- Your order number
- A brief description of the issue
- Photos, if applicable (especially for damaged or incorrect items)
Providing this information helps us resolve your issue as quickly as possible.
Our support team is available Monday–Friday, 9:00 AM–5:00 PM EST, and we’ll work to make it right.