This information applies to orders placed on goruck.eu or goruck.uk.
How long does shipping take?
Orders typically ship within 1 to 3 business days. Delivery takes up to 5 additional business days. A tracking email is sent when your order ships.
Where do orders ship from?
All UK and EU orders ship from Neuwied, Germany, including ruck plates.
Which carriers do you use?
- Germany: DHL
- All other supported countries: FedEx ICP
Will I pay duties or taxes on delivery?
No. Payments are processed by Global-e, our merchant of record, and all taxes and duties are charged at checkout. This is why your receipt shows Global-e.
Which countries do you ship to?
The UK and EU stores ship to the countries listed below. We are unable to ship to Russia, Ukraine or certain areas of Northern Ireland.
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
To contact our support team, use chat or our contact form.