When will an item be back in stock?
Restocks are announced when the item is available on goruck.com. To be notified, select "Notify Me When Product Is In Stock" on the product page and sign up by email or text. You will receive a notification as soon as the item is available.
How can I receive updates on restocks and new releases?
- Newsletter: enter your email address at the bottom of the goruck.com homepage.
- Text alerts: sign up at goruck.com/pages/sms.
- Social media: follow @goruck on Instagram.
If you are signed up for text alerts and are not receiving them, text YES to 54728 from the phone number you registered.
Can I reserve an item or add it to an existing order?
No. Out-of-stock items cannot be reserved or added to an existing order. When the item is available, place a new order.
Has an item been discontinued?
Products and colors that are no longer listed on goruck.com are not currently available. Some may return in the future. Returning products are announced through our newsletter, text alerts and social media.
Is availability the same in the US and in the UK and EU?
No. The US store and the UK and EU stores restock separately, so an item may be available in one and out of stock in the other.
How do pre-orders work?
Pre-order items are charged when you place your order. For questions about a pre-order, contact our support team.