GORUCK Customer Support is available Monday–Friday, 9:00 AM–5:00 PM EST. We aim to respond to all inquiries within 1–2 business days, with most requests answered sooner. Please note we do not work weekends so any urgent requests will be resolved the following business day.
You can contact us by using the Contact Us form on our website, emailing team@goruck.com, or texting (904) 906-3900. To help us take care of this as quickly as possible, please include as much detail as you can in your message—your order number, full name, email address, and a clear description of the issue or question.
We also ask that you choose one contact method, as all messages route to the same support inbox.
Please note, we do have a self serve returns portal so you can easily initiate a return or exchange here: Access Return Label