This policy applies to orders placed on goruck.eu or goruck.uk.
Can I return my order?
Yes. Orders can be returned within 30 days of delivery for a refund. Returns requested more than 30 days after delivery cannot be accepted.
How do I start a return?
Start your return through our returns portal. Returns ship with DHL using the label provided in the portal.
Can I exchange an item?
No. Exchanges are not available for UK and EU orders. Returns are eligible for a refund only.
How do I return an order placed on goruck.com?
Orders placed on goruck.com cannot be returned to the UK and EU stores. Follow the International Returns instructions instead.
For your statutory rights, see UK and EU Right of Withdrawal.
To contact our support team, use chat or our contact form.