This policy applies to international orders placed on goruck.com. For orders placed on goruck.eu or goruck.uk, see UK and EU Return Policy.
Can I return an international order?
Yes. International orders can be returned for a refund within 30 days of delivery if all items are new and unused. Exchanges are not available for international orders.
Do you provide a return label?
No. Prepaid return labels are not available for international orders. Return shipping is your responsibility, and returns must be shipped DDP (duties paid) to be accepted.
How do I send my return?
- Place a note inside the package with your order number, name and email address.
- Ship the return DDP to the address below.
- Send the tracking number to our support team so we know when to expect it.
GORUCK Returns
1501 Haines Street
Jacksonville, FL 32206
United States
Phone: 904-609-5035
To contact our support team, use chat or our contact form.