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  1. GORUCK FAQ
  2. SCARS Lifetime Guarantee

SCARS Lifetime Guarantee

Pre-Customizations

  • Can I return my pre-customized ruck?
  • Why am I not able to choose expedited shipping for my order?
  • When will I receive my pre-customized order?
  • I would like a paracord wrap added to a different ruck other than the GR1?
  • Can I get a customization added to my GR1 (or other ruck) order instead of the paracord handle wrap?
  • Can I get an additional customization added to my GR1 along with the paracord handle wrap?

SCARS FAQ

  • I think my gear may be defective
  • How do I submit a repair request?
  • SCARS Lifetime Guarantee Explained
  • How to get smart on zippers
  • How to clean your ruck
  • Who is responsible for shipping?
See all 7 articles

Customization FAQ

  • Can I have a quick access pocket customized on my ruck?
  • How do I submit a customization request?
  • Can SCARS Customize my gear event if doesn't need to be repaired?
  • Do you take custom requests that are currently not offered?
GORUCK FAQ