SCARS Lifetime Guarantee

Pre-Customizations

• Can I return my pre-customized ruck?
• When will I receive my pre-customized order?
• Why am I not able to choose expedited shipping for my order?

SCARS FAQ

• SCARS Lifetime Guarantee Explained
• I think my gear may be defective
• How do I submit a repair request?
• What apparel is not covered under the SCARS Lifetime Guarantee?
• Who is responsible for shipping?
• What happens if my gear needs to be replaced?

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Customization FAQ

• How do I submit a customization request?
• Do you take custom requests that are currently not offered?
• Can I have a quick access pocket customized on my ruck?
• Can SCARS Customize my gear even if doesn't need to be repaired?