Can I buy replacement parts instead of sending in my gear?
Some parts can be purchased or sent separately, so you do not need to send in your gear for a small repair.
My sternum strap broke. What are my options?
Sternum strap buckles are covered by SCARS for one year from purchase. If your strap is within that window, submit a repair or defect request. You can also purchase a Training Sternum Strap.
My hip belt buckle broke. What are my options?
Hip belt buckles are covered by SCARS for one year from purchase. Replacement buckles are also available from our SCARS team. The hip belt uses a standard 2" quick-release buckle. To start, submit a repair or defect request.
My zipper pull broke. Can I replace it myself?
Yes. A paracord zipper pull kit is available, so you can replace zipper pulls yourself. If the damage is more extensive, submit a repair or defect request.
To contact our support team, use chat or our contact form.