Gear and Apparel (NON RUCK PLATE Returns)
You have a 30 day return period starting the day your order arrives to the day you ship it back to receive a refund minus any initial shipping fees selected at checkout.
If you are returning items from different orders, they must be shipped with their corresponding shipping label of that order. Your return is connected directly to the bar code on each return label. If you do return items from another order with a different order number's return label, the return may not be processed correctly.
All returned products need to be in their original condition preferably with tags attached. Dirty, damaged or used gear, apparel and footwear will not be eligible for a refund. This includes any pet (or human) hair, dirt or scuff marks, sand, stains, or foul odors.
Footwear Return Policy
All Footwear returns that are unworn and in their original condition can be returned within 30 days of the delivery date for a full refund (minus shipping). All footwear must be returned in their original box.
We recommend testing them out inside on carpet or a place where they will not be damaged or show any use. We cannot accept any other signs of wear and tear (dirt, scuffs, etc.).
Ruck Plate Returns:
Please contact us at firstname.lastname@example.org if you wish to initiate a ruck plate return.
- Products in our Closeout section or if stated on the product page that the item is Final Sale.
- Bulk Orders
- Used Items
*Please note that if payment includes a gift certificate and a merchant credit card, we will honor the gift certificate first and refund it as a store credit back to your GORUCK Shopper Account. Any remaining amount will be refunded back to the merchant credit card.
*Gear and apparel that has been customized through our SCARS Guarantee is NOT eligible to be returned for a refund or store credit. No exceptions are permitted to this policy.
Used Item Returns:
We can only accept returns in brand new condition within 30 days of delivery. This means no bends, creases, pet hair, stains, dirt, smudges, ripped seams, funky smells, etc.. with your gear.
You have a 30 day return period starting the day your order arrives to the day you ship it back to receive a refund minus any initial shipping fees selected at checkout. Return shipping costs is up to the customer for all international return orders.
Please include a copy of your packing slip or order details (i.e. printed out copy of your order confirmation email) and return your order to Cargo Cove, c/o GORUCK 1501 Haines St, Jacksonville, FL 32206 and email us at email@example.com with the tracking information so we know when to expect it. Once you drop off your return and have reached out to let us know, we will issue your refund. Please note, we are NOT able to process exchanges for international orders.