If you receive an order that is missing an item, contains incorrect gear, or arrives damaged, please contact us at team@goruck.com and our team will be happy to help resolve the issue.
When reaching out, please include:
Your order number
A brief description of the issue
Photos, if applicable (especially for damaged or incorrect items)
Providing this information helps us resolve your issue as quickly as possible.
Our support team is available Monday–Friday, 9:00 AM–5:00 PM EST, and we’ll work to make it right.