How do I submit a repair or defect request?
Complete the Repair/Defect Form. Our SCARS team will respond within 1 to 3 business days.
What counts as a defect?
A defect is a deviation from our quality standards in GORUCK-built gear, apparel or footwear. Defects are usually evident within the first few days of receiving the item or through use.
Is footwear covered?
Footwear is covered for manufacturing defects only. Repairs or replacements for normal wear and tear are not offered for footwear. Each pair qualifies for one warranty replacement if an issue occurs within the first year of purchase.
See Scars Lifetime Guarantee Explained for full coverage details.