We work hard to get orders shipped as quickly as possible, and most orders are processed within 3-5 business days. Occasionally, an order may take a bit longer to ship. Below are the most common reasons for delays and what to expect:
High order volume during sales, launches, or holidays
Inventory checks or fulfillment constraints
Weather or carrier-related delays
Economy shipping orders may ship in bulk to regional facilities directly from our main distribution center. During this process, tracking updates may be delayed or temporarily inaccurate. Please allow a few additional days for tracking information to update before contacting our support team.
If your order has not been fulfilled or is showing fulfilled but only shows a label has been created after 5 full business days (excluding weekends and holidays), please contact us at team@goruck.com with your order number. Our team will be happy to check the status for you.