If you live in the UK, the EU or the EEA and ordered from goruck.com, you are covered by statutory consumer rights in addition to the GORUCK return policy.
How long do I have to change my mind?
You have 14 days from the day your gear arrives to cancel your order and return it for any reason.
How do I start?
Submit the Withdrawal Form above, or contact our support team. You do not need to give a reason.
When will I receive my refund?
We refund the full purchase price plus standard shipping within 14 days of your notice. We may hold the refund until the gear arrives at our warehouse or you provide proof of return shipping.
Who pays for return shipping?
You are responsible for the cost of return shipping.
Can I return after 14 days?
Yes. GORUCK extends the return window to 30 days from delivery. For returns started between day 15 and day 30, gear must be new, preferably with tags attached.
To contact our support team, use chat or our contact form.